We do our absolute best to give you top-notch service, but if something’s not quite right, we want to fix it. Let us know what’s happened, and we’ll work hard to make things right- because great service is what we’re all about!

As proud members of the Property Redress Scheme (PRS), we’re committed to handling complaints fairly, promptly, and with a genuine desire to improve. If you need to raise a complaint, here’s how we do it:

Step 1: Tell Us What’s Up

Drop us an email at info@blockandbrick.co.uk with all the details. Whether it’s a little hiccup or a major mix-up, we’ll listen, investigate, and do our best to resolve it.

• We’ll acknowledge your complaint within 3 working days, so you know we’ve got it on our radar.

• We’ll provide a formal response within 15 working days, explaining what we’ve done to address your concern. If we need more time, we’ll keep you posted!

Step 2: Need to Take It Further?

If you’re not happy with our response, don’t worry - there’s an independent safety net. You can escalate your complaint to the Property Redress Scheme (PRS), who will review the case and make a fair decision. We’ll provide all the details on how to do this if needed.

We truly appreciate your feedback - it helps us be better, do better, and make sure your Block & Brick experience is as smooth as possible.

Got questions? Just give us a shout!