Privacy Policy

Last Updated: 30/04/2025

Hey, we’re Block & Brick (“we,” “us,” or “our”), and we’re all about making your home journey as smooth and fun as possible! This Privacy Policy is here to explain how we collect, use, store, and share your personal data when you visit our website, www.blockandbrick.co.uk (yep, that’s us!).


This Privacy Policy should be read together with our Terms of Use and Customer Sales Agreement (if applicable), so you have the full picture of how we work, what we offer, and how we protect your personal data.

1. Who We Are

We’re Block & Brick, your friendly online estate agents here to make the property world a little more fun and a lot less stressful! We handle property valuations, EPC assessments, market properties, and provide referrals for mortgage advisors and solicitors. Whether you’re buying, selling, or just need some advice, we’ve got your back!

Our registered office is located at:
8 Yaraville Street, Rawtenstall, BB4 6BA, United Kingdom.

We’re registered in England and Wales under company number 16236023.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB873643.

Our Data Protection Officer is Hollie Whittaker.

Got privacy questions? Drop us an email at info@blockandbrick.co.uk.

2. Legal Basis for Data Processing

We process your personal data only when legally allowed (we’re all about following the rules). These are the reasons we might need to collect your info:

  • Contractual Obligation - We need it to fulfil services like property valuations or referrals.

  • Legitimate Interest - To improve our services, prevent fraud, and keep things secure.

  • Legal Obligation - If the law says we have to do something (e.g., anti-money laundering checks).

  • Consent - For things like sending marketing emails (you can always opt-out!).

We act as a data controller for the personal data you provide to us.

3. What Data We Collect

We collect a few bits and pieces of data, but don’t worry - it’s only to help us provide the best service for you!

A. Information You Provide

  • Contact Info - Name, email, phone, address (when you book a valuation, request a mortgage referral, or submit forms).

  • Property Info - Details of the property you're buying, or selling.

  • Messages & Enquiries - Anything you share with us via forms, emails, or calls.

B. Information We Collect Automatically

  • Website Usage Data - Things like your IP address, browser type, and what you do on our site (thanks to cookies and analytics tools).

C. Information from Third Parties

  • Referral Partners - If a mortgage advisor, solicitor, or estate agent refers you, we may get your contact details.

  • Social Media - If you interact with us on social (e.g., Facebook, Instagram, TikTok), we might collect publicly available info.

4. How We Use Your Data

We use your data for a few important things:

✔ To provide estate agency services (like property listings and valuations).

✔ To answer your questions and give top-notch customer support.

✔ To improve our website and figure out how to make it better.

✔ To send you marketing emails (only if you’ve signed up, of course).

✔ To comply with the law (because that’s just what we do!).

5. Who We Share Your Data With

We share your data only when we have to and in a way that’s completely above board:

  • Mortgage & Property Service Providers - If you want a mortgage referral, we’ll share your info with the relevant provider (but only if you say it’s cool).

  • Business Partners & Legal Advisors - If you’re going through a property transaction, we might share your data with solicitors, surveyors, or financial advisors.

  • Legal & Regulatory Authorities - If the law comes knocking (e.g., HMRC or law enforcement), we might need to disclose your data.

And just so you know - we don’t sell your personal data to anyone!

Third-Party Liability Disclaimer: Once we share your data with a third party (like a mortgage broker or solicitor), their privacy policy applies, not ours. So, be sure to check them out.

6. Cookies & Tracking Technologies

Cookies - yum! But in this case, we’re talking about the digital kind that help us run our website smoothly. Here’s how we use them:

  • Website Functionality - To keep everything running smoothly.

  • Analytics & Performance - To see how you’re using the site and make it even better.

  • Marketing - To send personalised ads (but only if you’ve given us the green light).

Managing Cookies: You can turn off cookies in your browser settings if you’re not a fan, but note that some parts of the site might not work as well.

7. How We Protect Your Data

We take your privacy seriously, so we’ve got all kinds of measures in place to keep your data safe:

✔ Secure servers and encryption - to prevent unauthorised access.

✔ Access controls - only the right people can see your info.

✔ Regular security audits - we like to stay ahead of any potential issues.

Of course, no online system is 100% secure, so use our site at your own risk.

8. Your Data Protection Rights

Under UK GDPR, you’ve got some serious rights when it comes to your data, like:

  • Right to Access - You can ask for a copy of your personal data.

  • Right to Rectification - You can correct any inaccuracies in your data.

  • Right to Erasure - You can ask us to delete your data (unless we have a legal reason to keep it).

  • Right to Restriction - You can limit how we process your data.

  • Right to Data Portability - You can ask us to transfer your data to another provider.

  • Right to Object - You can opt-out of direct marketing or certain other data uses.

To exercise your rights, just email us at info@blockandbrick.co.uk.

9. How Long We Keep Your Data

We only keep your data for as long as we need to:

  • Property transaction records - 6 years (for legal and tax reasons).

  • Marketing preferences - Until you ask us to stop.

If we no longer need your data, we’ll delete or anonymise it.

10. Third-Party Websites & Links

Our website might link to other sites (like mortgage brokers or social media). We’re not responsible for how they handle your data, so make sure to read their privacy policies too.

11. Changes to This Privacy Policy

We might update this Privacy Policy from time to time.

Important changes will be posted on our website.
If you keep using our site after we update it, you’re agreeing to the new terms.

12. Governing Law

This Privacy Policy is governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

Got questions about this Privacy Policy? Reach out to us!

Email: info@blockandbrick.co.uk

Supervisory Authority: If you think we’ve messed up with your data, you can complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk