The House Rules - How We Work With You

Hi there! First things first, thanks a ton for choosing Block & Brick. We're super excited to help you sell your lovely home - and we’ll strive to make it as smooth (and fun) as possible.

This document sets out how we’ll work together to get your place sold. We’ve kept it simple, honest, and jargon-free, just how it should be.

This agreement should be read together with our Terms of Use and Privacy Policy, which set out the broader rules around using our website and how we handle your data.

1. Who’s Who

• You (the Client) – That’s you, the lovely homeowner (or the person with the legal right to sell the place). By signing this agreement, you confirm that you’re the legal owner or have proper authority to sell the property.

• Us (Block & Brick) – We’re the estate agents with bold ideas, laser-focused marketing, and a mission to make selling stress-free. Block & Brick Property Ltd is a company registered in England and Wales (Company No. 16236023). We are supervised for anti-money laundering under registration XDML00000206785 and are a member of the Property Redress Scheme (Membership No. PRS050801). We hold valid public liability and professional indemnity insurance.

• The Property – The property you’re asking us to sell. (Great taste, by the way.)

2. What We Do

By signing this agreement, you’re officially asking Block & Brick to be your estate agent. We’ll market your home, attract serious buyers, and guide the sale all the way through. We promise to carry out our services with reasonable care and skill.

3. How Our Agreement Works

This is a Sole Agency agreement, which means we’re your one and only estate agent for the first 12 weeks.

After that, if you want to explore other options, just give us 7 days’ written notice to part ways.

4. Thinking of Changing Your Mind? (aka Withdrawal Fee)

If you change your mind and decide to take your home off the market, no worries. Just know there’s a £300 withdrawal fee to cover our time and work.
If you went for our top-tier, The Works package, and we’ve already done hosted viewings, we’ll add £30 per viewing to cover our team’s time and effort.

5. What It Costs (and When You Pay)

Here’s what our selling magic will cost:

• Essentials Package - £999
  Includes premium photos, a 360° virtual tour, a floorplan, and a Rightmove listing.

• Full Build - £1,499
  Everything in the Essentials, plus unlimited hosted viewings by our team and a premium Rightmove listing.

You only pay for the package when your sale completes. No upfront fees, no scary surprises.

Additional Services (Pay Upfront)

Want to enhance your listing even further? We’ve got a selection of additional services (our bonus blocks) available to pay upfront. These are designed to help you showcase your property in the best possible light and attract the right buyers.

6. Your Right to Cancel (aka Cooling-Off Period)

You have 14 days from signing this agreement to change your mind and walk away.

If you’ve asked us to start marketing right away and then cancel within that time, we may charge a reasonable fee for things we’ve already done - like premium photography, editing, listings, hosted viewings, and admin. Just drop us an email.

7. If We Cancel

We hope it never comes to this, but we can cancel the agreement too. If we do, we’ll let you know in writing and anything you owe us up to that point will still be payable.

We may also terminate this agreement if you become insolvent or bankrupt, or otherwise unable to meet your financial obligations.

8. Who Owns The Marketing Magic

All the premium marketing we create - photos, videos, floorplans, virtual tours - belongs to us (the copyright). You can’t use it elsewhere without checking with us first.

If you’d like to use our marketing materials outside of our agreement, just ask! We may, at our discretion, provide written consent and may charge a fee for this. But don’t worry, we’ll always let you know upfront.

9. The ‘For Sale’ Board

Unless you tell us otherwise, we’ll install a ‘For Sale’ board. We’ll keep it legal and local-authority approved, and we’ll always ask you where you’d like it placed.
While we’ll take care during installation and removal, we can’t accept responsibility for any accidental damage caused to the property, fixtures, or surrounding area as a result of installing or removing the board.

10. EPC (Energy Performance Certificate)

You legally need one to sell your home. Don’t worry if you haven’t got one - we can sort it for you for a fee of £80.

11. Money Laundering Checks

We have to check your ID and address before we start marketing. It’s the law. We’ll make it quick and painless.

12.Viewings & Access

We’ll need reasonable access to your property to take photos, show buyers around, and do our thing.
If you’ve picked the The Works package, we’ll handle all the viewings for you - just kick back and relax.

13. Your Data

We take your privacy seriously. All your info is handled in line with UK GDPR laws.

Read our full Privacy Policy on our website for the details. We act as a data controller when we process your personal data.

14. Indemnity

You agree to indemnify us for any losses, costs or claims we suffer as a result of incorrect, misleading, or incomplete information you provide about the property.

15. Limiting Liability

Our total liability to you under this agreement shall not exceed the total amount of fees paid by you for the services. We shall not be liable for any indirect, special, or consequential losses. Nothing in this agreement limits or excludes liability for death or personal injury caused by negligence or for fraud.

15. Dual Agency

For the first 12 weeks of this agreement, Block & Brick will act as your sole estate agent.
If you instruct another agent to market or sell the property during this period without properly ending this agreement in writing, this will create a situation of dual agency.
If another agent sells the property but we have already carried out any marketing activity - including listing the property, producing marketing materials, or hosting viewings - you will still be liable to pay our full fee as set out in this agreement.

16. Legal Bits & Boilerplate

Entire Agreement – This agreement covers everything between us and replaces any previous chats, emails, or promises.

Waiver – If we don’t enforce any part of this agreement straight away, that doesn’t mean we’ve waived our right to do so later.

Severance – If any part of this agreement is found to be invalid or unenforceable, the rest still stands.

Amendments – Any changes to this agreement must be agreed in writing and signed by both of us.

Assignment – You can’t transfer this agreement to someone else without our written permission.

No Partnership – This agreement doesn’t create a partnership, joint venture, or agency between us.

Third Party Rights – No one other than you or us can enforce the terms of this agreement under the Contracts (Rights of Third Parties) Act 1999.

Force Majeure – We won’t be liable for delays or failure to perform caused by events outside our control – like natural disasters, illness, or government restrictions.

Dispute Resolution – If a dispute arises, we agree to try to resolve it informally first. If that doesn’t work, we’ll consider mediation before taking legal action.

Governing Law – This agreement is governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Notices – Notices under this agreement must be sent by email or first-class post to the addresses listed below.

Let’s Get This Sale Started!